These Terms of Service (“Terms”) govern your access to and use of the Penchant Signature website, your purchase of pieces from us, and any enquiries, briefs, or partner relationships we offer. By using the website, placing an order, or submitting an enquiry or application, you agree to these Terms.
1. Who we are
Penchant Signature (“Penchant Signature”, “we”, “us”, “our”) is a leather goods and Aso-Oke house established in 2015 and based in Lagos, Nigeria. “You” means the business and the individual representing it who accesses the website or engages with us.
2. Eligibility
By using the website, placing an order, or applying to become a partner, you confirm that you are at least 18 years old and legally able to enter into a contract. Where you are acting on behalf of a business or organisation, you confirm you are authorised to do so. Partner programmes are offered by application and at our discretion; access is often invitation-only.
3. Use of the website
You agree to use the website lawfully and not to:
- Submit false, misleading, or fraudulent information.
- Attempt to gain unauthorised access to any part of the website, partner portal, or our systems.
- Interfere with, disrupt, or place undue load on the website, including through automated or bulk submissions.
- Copy, scrape, republish, or exploit our content or designs except as expressly permitted.
4. Applications, enquiries, and briefs
Submitting an enquiry, customisation, custom commission, or partner application does not create a contract or guarantee acceptance. We review submissions and may accept or decline them at our discretion. Any estimates, indicative prices, lead times, or sample plans shared during this process are non-binding until confirmed in writing as part of a quote or order confirmation.
5. Partner accounts
Approved partners may receive access to a partner portal. You are responsible for keeping your sign-in details confidential and for activity that occurs under your account. Please notify us promptly if you believe your account has been compromised. We may suspend, pause, or terminate access where an account is inactive, where these Terms are breached, or where we reasonably consider it necessary to protect our business or other partners.
6. Orders, pricing, and payment
Prices on the website are quoted in Nigerian Naira (₦) and are inclusive of applicable Nigerian taxes unless stated otherwise. Payment for online orders is processed by our payment provider (Paystack); we do not see or store your full card details. By placing an order you agree to pay the total shown, including any applicable shipping and duties.
Unless expressly agreed otherwise:
- An order is confirmed when we send you an order confirmation by email; before that we may decline or cancel it in good faith (for example, if a piece is out of stock or a pricing error occurs).
- Custom commissions and customisations follow a quote-and-deposit process. A 70% deposit is required before production begins, and the remaining 30% is due before dispatch.
- Quotes are valid only for the period stated in them.
- Lead times are estimates and may vary with materials, complexity, and volume.
- Title to goods passes to you once payment has been received in full.
7. Bespoke, custom, and private-label work
Because custom and private-label pieces are made to your brief, they may be non-returnable once production is approved, except where they are faulty or not as agreed. We will confirm specifications, samples, and approvals with you before production. Where you provide brand assets, designs, or specifications, you confirm you have the right to do so, and you remain responsible for their accuracy and for any third-party rights in them.
8. Handmade variation
Our pieces are handmade from natural materials, including leather and hand-woven Aso-Oke. Natural variation in grain, colour, texture, and weave is inherent to these materials and is not a defect. Images on the website are representative; finished pieces may differ slightly.
9. Intellectual property
The website and its content - including text, images, graphics, the Penchant Signature name and marks, and our designs - are owned by or licensed to us and protected by applicable laws. We grant you a limited, non-exclusive, non-transferable right to access and use the website for legitimate business dealings with us. You may not reproduce, distribute, or create derivative works from our content or designs without our prior written permission.
10. Confidentiality
In the course of a partnership we may share non-public information such as pricing, line sheets, and project details, and you may share confidential business information with us. Each party agrees to keep the other’s confidential information secure and to use it only for the purposes of the relationship. Where a separate non-disclosure agreement is in place, that agreement governs in the event of any conflict.
11. Third-party services
Some features rely on third parties - for example our payment provider (Paystack) for processing card and bank-transfer payments, and email delivery services for transactional communications. Your use of those services is subject to their own terms, and we are not responsible for them.
12. Disclaimers
The website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we make no warranties that the website will be uninterrupted, error-free, or secure, or that the information on it is complete or current. Nothing in these Terms excludes any liability that cannot lawfully be excluded.
13. Limitation of liability
To the fullest extent permitted by law, we will not be liable for indirect, incidental, or consequential losses, or for loss of profits, revenue, data, or goodwill, arising from your use of the website. Our total liability arising out of or relating to the website is limited to the amount you have paid to us, if any, in the twelve months before the event giving rise to the claim. Liability in connection with confirmed orders is governed by the terms of those orders.
14. Indemnity
You agree to indemnify and hold us harmless from claims, losses, and expenses arising from your breach of these Terms, your misuse of the website, or your infringement of any third-party rights, including in any assets or specifications you provide to us.
15. Governing law and disputes
These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria. We encourage you to contact us first so we can try to resolve any issue directly.
16. Changes to these Terms
We may update these Terms from time to time. Changes take effect when posted, and the “Last updated” date above will reflect the latest version. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
17. General
If any provision of these Terms is found to be unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver of it. These Terms, together with any order confirmation or separate agreement between us, make up the entire agreement relating to your use of the website.
18. Contact us
Questions about these Terms can be sent via our contact page or by email at hello@penchantsignature.com.ng.